These Payment, Refund, Chargeback, and Stripe Connect Terms ("Payment Terms") apply to subscriptions, add-ons, SMS credits, AI features, Professional service payments, deposits, tips, refunds, disputes, chargebacks, and payment-provider integrations. They are incorporated into the MyChairHQ Terms of Service.
1. Payment Provider
MyChairHQ uses third-party payment providers, including Stripe, for subscription billing and payment-related Platform features. MyChairHQ does not store full payment-card numbers. Use of payment services is subject to payment-provider terms, onboarding, verification, risk review, reserves, holds, account restrictions, and compliance rules.
2. MyChairHQ Subscription Payments
Professional authorizes MyChairHQ and its payment provider to charge Professional's payment method for subscriptions, add-ons, usage, SMS credits, AI features, taxes, overages, and other amounts owed. Subscription fees are charged in advance unless otherwise stated.
Fees are non-refundable except where required by law or expressly stated in writing by MyChairHQ. Cancellation stops renewal but does not refund the current billing period. MyChairHQ may suspend or terminate access for failed payments, chargebacks, disputed subscription payments, unpaid balances, or payment-provider issues.
3. Professional Service Payments
Customer payments for Professional services may be processed using Stripe Connect or another provider. Unless MyChairHQ expressly states otherwise in writing, the Professional is the seller/provider of the appointment service and is responsible for service payments, prices, taxes, tips, deposits, cancellation fees, no-show fees, refunds, and disputes.
MyChairHQ may facilitate payment intents, checkout sessions, connected-account setup, payment metadata, and platform fees. MyChairHQ does not provide the underlying service and does not guarantee payment success, funding, settlement, refunds, dispute outcomes, or Customer attendance.
4. Stripe Connect and Connected Accounts
Professional is responsible for creating, verifying, maintaining, and securing its connected payment account. Professional must provide accurate business, ownership, tax, bank, identity, and compliance information to the payment provider.
Professional is responsible for payment-provider terms, prohibited business rules, chargeback rules, reserves, holds, negative balances, payouts, tax forms, account closure, and provider compliance decisions. Payment providers may delay, hold, reverse, reserve, debit, or refuse payments.
Depending on the payment-provider configuration and charge type, responsibility for disputes, fees, and negative balances may be assigned by the provider to Professional, MyChairHQ, or both. As between Professional and MyChairHQ, Professional is responsible for all Customer-service payments and related losses arising from Professional services, except to the extent caused solely by MyChairHQ's willful misconduct.
5. Platform Fees and Recovery Rights
MyChairHQ may charge subscription fees, platform fees, processing-related fees, add-on fees, SMS fees, AI fees, overage fees, marketplace fees, or other disclosed fees. Professional authorizes MyChairHQ to deduct, withhold, collect, invoice, offset, reverse, or recover amounts owed from Professional balances, future payouts, payment methods, credits, or invoices where permitted by law and provider rules.
Recoverable amounts include refunds, chargebacks, dispute amounts, dispute fees, negative balances, processor fees, provider fees, reserves, penalties, taxes, unpaid subscription fees, SMS fees, AI fees, overages, and costs arising from Professional's services, account, instructions, or violations.
6. Refunds, Cancellations, Deposits, and No-Shows
Professional must publish and honor clear customer-facing policies for refunds, cancellations, deposits, no-shows, late arrivals, and rescheduling. Professional is responsible for determining when a refund, credit, waiver, cancellation fee, deposit forfeiture, or no-show fee applies.
MyChairHQ does not decide Professional refund disputes and is not responsible for Professional's failure to provide services, honor policies, refund Customers, or resolve complaints. MyChairHQ may provide technical support for payment-provider tools but does not guarantee outcomes.
7. Chargebacks and Disputes
Professional is responsible for responding to payment disputes and chargebacks related to Professional services. Professional must provide evidence, records, receipts, policies, booking logs, Customer communications, service details, cancellation records, and other information required by the payment provider.
If a chargeback, refund, reversal, fee, fine, penalty, reserve, or negative balance is charged to or recovered from MyChairHQ because of Professional services or Professional account activity, Professional must reimburse MyChairHQ immediately.
8. Taxes
Professional is solely responsible for determining, collecting, reporting, and remitting all taxes, duties, fees, assessments, and governmental charges related to Professional services, products, tips, deposits, cancellation fees, no-show fees, refunds, and business operations. MyChairHQ is responsible only for taxes assessed on MyChairHQ's own subscription or platform fees where applicable.
Professional must provide accurate tax information to MyChairHQ and payment providers and is responsible for tax forms, reporting thresholds, and filings related to Professional service payments.
9. No Money Transmission or Escrow
MyChairHQ is not a bank, escrow agent, money transmitter, payment processor, stored-value provider, trustee, fiduciary, or collection agent. Payment-provider tools are provided for convenience and Platform functionality. MyChairHQ does not guarantee that funds will be available, transferred, or recoverable.
10. Fraud, Risk, and Holds
MyChairHQ may delay, suspend, restrict, or disable payment features if MyChairHQ or a payment provider suspects fraud, excessive disputes, illegal services, prohibited businesses, account misuse, suspicious activity, identity issues, sanctions risk, provider violations, or legal risk.
11. Customer Notice
Professionals must clearly disclose prices, taxes, deposits, tips, fees, refund policies, cancellation policies, no-show policies, and payment terms before Customers book or pay. Professionals must not misrepresent MyChairHQ as the provider of the service or as responsible for refunds or service disputes.