These Customer Booking Terms apply when a Customer visits, books, pays for, cancels, reschedules, or communicates about an appointment through a MyChairHQ-powered Professional booking page.
1. MyChairHQ Provides Software Only
MyChairHQ provides booking, scheduling, payment-related, reminder, and communication software. The Professional, not MyChairHQ, provides the barbering, grooming, salon, beauty, wellness, personal care, retail, or other appointment services.
MyChairHQ does not inspect, supervise, control, endorse, guarantee, employ, license, insure, or verify Professionals or Professional staff. MyChairHQ is not responsible for service quality, safety, sanitation, premises, products, staff conduct, licensing, pricing, refunds, cancellations, no-shows, late arrivals, injuries, allergic reactions, infections, cuts, burns, hair damage, property damage, customer satisfaction, or disputes with the Professional.
2. Professional Is Responsible for the Appointment
The Professional is solely responsible for:
- services, prices, taxes, tips, deposits, cancellation fees, no-show fees, refunds, discounts, and policies;
- appointment availability, staff assignment, scheduling accuracy, service duration, rescheduling, and cancellations;
- licenses, permits, insurance, safety, sanitation, tools, products, premises, and staff conduct;
- service results, injuries, allergic reactions, customer complaints, customer accommodations, and disputes; and
- customer privacy notices and use of Customer information outside the Platform.
Contact the Professional directly for questions about services, prices, refunds, cancellations, no-shows, late arrivals, satisfaction, injuries, or disputes.
3. Booking Information
To book an appointment, you may need to provide your name, email, phone number, selected service, appointment time, staff selection, payment information through a payment provider, and optional notes. You are responsible for providing accurate information.
Do not enter medical diagnoses, protected health information, highly sensitive information, government IDs, payment card details in notes, or information about children unless necessary and authorized.
4. Professional Policies
Before booking, review the Professional's cancellation, refund, deposit, no-show, late-arrival, rescheduling, and service policies. By booking, you agree to the Professional's posted policies. If a Professional fails to post a policy or a policy is unclear, the issue must be resolved between you and the Professional.
MyChairHQ does not decide whether a Professional owes a refund, cancellation waiver, credit, replacement service, compensation, or other remedy.
5. Payments, Deposits, Tips, Refunds, and Chargebacks
Customer payments for Professional services are processed through third-party payment providers, such as Stripe, and may be connected to the Professional's payment account. MyChairHQ does not provide the underlying service and is not responsible for Professional refunds, chargebacks, disputes, tips, deposits, taxes, or payment errors related to Professional services.
If you dispute a charge, contact the Professional first. Payment-provider rules may also apply.
6. Appointment Reminders and Communications
You may receive appointment confirmations, reminders, cancellation notices, rescheduling notices, payment notices, and other service-related communications by email or SMS. Message and data rates may apply for SMS. Message frequency varies.
Reply STOP to stop SMS messages where supported and HELP for help. Stopping SMS may prevent you from receiving reminders, but it does not cancel your appointment. Contact the Professional if you need to cancel or reschedule.
Marketing messages require consent where required by law and must include opt-out instructions. You may opt out of marketing without affecting your ability to book services, though service-related communications may still be sent where permitted.
7. Minors
The booking flow is intended for adults. If you book for a minor, you represent that you are the parent, guardian, or authorized person and that you consent to the booking and related processing of the minor's information. The Professional is responsible for obtaining any additional parent or guardian consent required to provide services to minors.
8. Accessibility and Accommodations
MyChairHQ works to support accessible booking pages within its control. The Professional is responsible for physical premises accessibility, service accommodations, staff training, and compliance with accessibility laws for its business. Contact the Professional for appointment accommodations. Contact MyChairHQ at accessibility@mychairhq.com for technical accessibility issues with the booking page.
9. Privacy
MyChairHQ processes your booking information as described in the MyChairHQ Privacy Policy. The Professional receives your booking information and may use it according to the Professional's own privacy practices and legal obligations. Contact the Professional for questions about how the Professional uses your information outside the Platform.
10. Prohibited Customer Conduct
You may not use the booking page to harass, threaten, spam, defraud, scrape data, submit false information, make fake bookings, test stolen payment methods, upload unlawful content, interfere with the Platform, or violate law.
11. No Warranty and Limitation of Liability
The booking software is provided "as is" and "as available." MyChairHQ does not guarantee booking availability, reminder delivery, payment success, calendar accuracy, service quality, Professional performance, or appointment outcomes.
To the maximum extent permitted by law, MyChairHQ's liability to a Customer will not exceed the greater of $100 or the amount the Customer paid directly to MyChairHQ, excluding amounts paid to a Professional.
12. Disputes
Customer disputes about Professional services must be directed to the Professional. Disputes with MyChairHQ are governed by the MyChairHQ Terms of Service.
13. Contact
Support: support@mychairhq.com Privacy: privacy@mychairhq.com Accessibility: accessibility@mychairhq.com