Acceptable Use Policy

This Acceptable Use Policy ("AUP") applies to all use of the MyChairHQ Platform. It is incorporated into the MyChairHQ Terms of Service.

1. General Rule

You may use the Platform only for lawful, legitimate, and authorized business purposes related to permitted booking, scheduling, customer management, communications, and business operations. You may not use the Platform in a way that creates legal, security, privacy, safety, operational, financial, carrier, provider, reputational, or compliance risk for MyChairHQ, Professionals, Customers, providers, or the public.

2. Prohibited Services and Activities

You may not use the Platform to offer, advertise, facilitate, manage, or process payments for:

1. illegal services, illegal products, fraud, scams, or deceptive practices;
2. services for which you lack required licenses, permits, certifications, insurance, or legal authority;
3. medical, dental, psychological, therapy, chiropractic, surgical, pharmaceutical, injectable, laser, med-spa, health-record, or regulated health services unless expressly approved by MyChairHQ in writing and lawful for the Professional;
4. tattooing, piercing, permanent makeup, body modification, chemical peels, microblading, or other regulated high-risk services unless lawful, properly licensed, and expressly permitted by MyChairHQ;
5. adult sexual services, escort services, sexual content, explicit content, or services marketed primarily for sexual gratification;
6. controlled substances, illegal drugs, drug paraphernalia, or products restricted by law;
7. weapons, hazardous materials, counterfeit goods, stolen goods, or regulated products not permitted by MyChairHQ;
8. gambling, financial products, lending, insurance sales, debt collection, or investment services not expressly approved by MyChairHQ;
9. hate, harassment, discrimination, threats, violence, exploitation, or abuse;
10. services targeting children without required parent or guardian consent; or
11. any activity prohibited by payment providers, SMS providers, email providers, hosting providers, app stores, or other third-party provider rules.

3. Privacy and Data Restrictions

You may not:

1. upload, collect, or process Sensitive Data unless legally permitted and expressly allowed by the Terms;
2. use the Platform as a medical record system, health record system, protected health information repository, therapy record system, or child-data platform;
3. sell, share, disclose, scrape, export, or misuse Customer Data without consent and legal authority;
4. import contacts without proper consent;
5. use Customer Data for unrelated marketing, list-building, resale, lead generation, or cross-business targeting;
6. upload payment card numbers, bank credentials, Social Security numbers, government IDs, passwords, or highly sensitive information into notes or messages; or
7. attempt to access data belonging to another Professional or user.

4. Messaging Abuse

You may not send or cause the Platform to send:

1. spam, unsolicited marketing, or messages without required consent;
2. messages that fail to identify the sender;
3. messages without required opt-out instructions;
4. deceptive, misleading, harassing, threatening, discriminatory, illegal, or abusive messages;
5. messages that violate CAN-SPAM, TCPA, carrier rules, A2P 10DLC rules, Twilio rules, Resend rules, or similar requirements;
6. excessive messages that create high complaint rates, carrier filtering, provider blocks, or unreasonable costs; or
7. messages to purchased, rented, scraped, or harvested lists.

5. Technical Abuse and Security

You may not:

1. probe, scan, test, attack, overload, disrupt, bypass, or compromise the Platform or provider systems;
2. reverse engineer, decompile, copy, frame, mirror, or create competing systems using the Platform;
3. use bots, scripts, scraping, crawling, or automated access not authorized by MyChairHQ;
4. circumvent rate limits, usage limits, security controls, billing controls, or access controls;
5. upload malware, malicious code, corrupted files, or harmful content;
6. conduct payment testing, card testing, credential stuffing, fake bookings, chargeback fraud, or account takeovers;
7. create multiple accounts to avoid limits, fees, enforcement, or suspension; or
8. use the Platform to store unrelated data, backups, archives, or excessive files.

6. Content Standards

Professional Content must be accurate, lawful, and appropriate. You may not upload or publish content that:

1. infringes intellectual property, privacy, publicity, or contractual rights;
2. uses customer photos or staff photos without required consent;
3. includes images of minors without proper parent or guardian authorization;
4. is false, deceptive, defamatory, discriminatory, harassing, obscene, exploitative, or illegal;
5. misrepresents credentials, licenses, reviews, prices, services, discounts, or guarantees;
6. promotes prohibited services or products;
7. contains malware, tracking code, hidden redirects, or unauthorized scripts; or
8. violates platform, provider, search-engine, or review-site rules.

7. Reviews and Reputation Features

You may not fake, buy, sell, gate, suppress, manipulate, or retaliate over reviews. You may not offer compensation for reviews unless lawful and properly disclosed. You may not use AI or messaging features to create misleading reviews, impersonate Customers, or evade review-platform rules.

8. Enforcement

MyChairHQ may investigate suspected violations and may remove content, disable features, suspend accounts, terminate accounts, block communications, throttle usage, report illegal activity, preserve evidence, notify providers, or take other action. MyChairHQ is not required to monitor all content and does not assume responsibility for Professional services or content by enforcing this AUP.

9. Reporting Violations

Report abuse to support@mychairhq.com or security issues to security@mychairhq.com.